FAQs
FAQs
Most frequent questions and answers
Shipping & Delivery
YES! You can change your delivery address if your order has not yet been shipped. To modify your address, log in to your account, select the order and click on Edit shipping address. We strongly recommend you to update your address in your account before you order as delivery and invoice addresses cannot be changed once an order has been shipped.
When placing an order, you can choose your delivery option once you have added all items to the cart, we will ship your order with the best courier service and you will receive all the tracking information by email.
If you want to know which carrier we work with, you can find more information
If there is nobody to receive the parcel, the driver will either attempt a new delivery, deposit your parcel at a neighbour or take your parcel to be securely held at the local Depot.
If you have not received your parcel, the driver may have left a delivery notice stating the location of your parcel. Please follow the instructions left by the driver.
You also can contact the courier to have more details about your parcel.
We may have the parcel returned to us because the courier was unable to deliver the parcel to your address.
If the parcel could not be delivered as per courier guidelines, it will be returned to us. If we receive your parcel returned, it may be for the following reasons:
– The address is incorrect or wrong Pin code.
– No one has been able to pick up the parcel during delivery.
– The parcel has been refused by the customer.
For any parcels returned to us due to any of the above reasons, will be refunded less the shipping costs and other charges.
YES! Your shipping address may be different than your billing address. When ordering please make sure that you enter your correct and complete addresses with Pin code.
Once the parcel has been shipped to the customer, there´s no way to stop it. Shipping companies come every day to pick up all the parcels for customers at 2.00 PM and 7.00 PM (IST). All the orders placed before this time will be shipped and we will not be able to stop them. If you want to cancel an order before it has been shipped to you, the amount shall be refunded to you after deduction of any statutory charges as applicable.
Case 1: when placing your order:
Before finishing your order, in the product page and in the shopping basket, we indicate the date of delivery of your order.
Case 2: when preparing your parcel:
If your order has all the items available and when preparing your order we found a stock error, we will send you the items we have and we will refund the money of the missing item.
Yes, we do offer Cash on Delivery. COD service is available subject to payment of very minimum advance amount.
Returns & Refunds
The Rider Hub gives you the right to return your purchased item/s at any time within 3 days beginning the day after the day on which you received the goods. You can return any item within 3 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). We only ask you to please log in to MY ACCOUNT. Please find all further information here: Return & Exchange Policy.
YES! Any customized items cannot be returned or exchanged. Please find all further information here: Return & Exchange Policy.
The taken time from sending your parcel until it arrives at our warehouse depends on the courier service you select for your return. Of course, we will directly inform you per mail, once your return has been refunded. You can always ask your courier service about the whereabouts of your shipping.
We do everything in our power to ensure that you receive the items you have purchased, but if you have received a wrong item, please log in to MY ACCOUNT. Please find all further information here: Return & Exchange Policy.
We do everything in our power to ensure that your goods arrive in perfect conditions, but if there is a problem with faulty or damaged goods received, please log in to MY ACCOUNT. Please find all further information here: Return & Exchange Policy.
Please log in to MY ACCOUNT. Please return items in their original packaging. Returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box and be returned in perfect conditions (unused, with labels, in original packaging). Please use a new parcel/packaging to make sure that no labels or duct tape will be attached on the original product packaging. Attach the return label on the outside of the packaging and send the parcel to the address indicated on the return label.
Once your return is received and inspected by our Returns department, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Of course, we will directly inform you per mail, once your refund has been proceeded. Please find all further information here: Return & Exchange Policy.
Once your return has been processed, we will refund you and send you a confirmation email. We will refund the amount according to the payment method that you have used when ordering. You will receive the money in your account between 5 to10 Business Days approximately depending on the payment method used when placing your order and your bank.
When the delivery is made, it is important that you examine the package for signs of damage, loss, or theft. If the package is open and/or damaged (the security seal is broken), and the contents also appear to be damaged, be sure to open and check the contents with the delivery driver. If the contents are indeed damaged or the package is incomplete the customer must refuse the order. Be sure to contact customer service to report the incident. The driver´s verbal acknowledgment cannot be used as proof of your claim.
For high-value items, we strongly recommend recording a video while opening the package so that, in the event that you need to file a damage claim, you can successfully prove the damage or missing items. Claims may be rejected if they are submitted without photos or videos taken at the time of delivery showing the damaged package or demonstrating the loss of the items, and/or without a copy of the report completed by the driver at the time of delivery, and/or without an invoice or receipt proving the value of the goods. You must send us your claim in writing within 3 days of the date of delivery. We cannot accept or process any claims for deliveries over 3 days. To submit your claim, go to MY ACCOUNT, select the order, click on Contact and finally choose the option: I have checked the tracking and I have a problem with the delivery of my order.
Orders
YES! All purchases in our website are guaranteed with maximum security! We take Online shopping and payment security very seriously.
When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored.
The selection on our site is live and reflects what is in stock at that moment. Adding an item to your basket does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your basket.
Your shopping basket does not secure sale prices for you. If you place an item in your basket at a sale price, the price will change once the sale has expired. We recommend you to place your order as soon as possible.
Once you´ve completed the checkout process, a receipt will appear on your screen detailing your final order total, your shipping address, and the purchased items. You can print this receipt for your reference.
You will also receive an order confirmation per e-mail and you can also find all order details by logging in to MY ACCOUNT by using your e-mail and chosen password
YES! Once your order has been dispatched, you will receive your tracking information per e-mail. You can also always find all information regarding your order by logging into MY ACCOUNT.
The size chart that you will find in the file of each product will help you determine what size you need to buy and leave doubts if you do not know which is the right one. Make sure it is the correct size, simply by going through the size chart on the Order Page.
In standard shipping, the regular delivery time ranges from 2-10 Business days.
Note: Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, disasters, national emergency, etc.)
Shipping Policy
Applicable for all orders above Rs 4000 (Subject to Conditions)
All orders under Rs 4000 will be auto expedited to Express Shipping
Order SHIPS OUT within 3 business days.
*Transit Time additional and varies as per pin code
Order SHIPS OUT within 3 business days.
*Transit Time additional and varies as per pin code
Orders once shipped, In standard shipping, the regular delivery time ranges from 2-10 Business days.
*Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Note: Team ‘The Rider Hub’ has no control over the courier once the package is handed over and a tracking number has been assigned to the order.
If you receive the package in an open condition or in a suspected tampered condition, kindly refrain from accepting delivery of the package.
Team ‘The Rider Hub’ does not use any brown tapes for packing.
All our outer packaging is completely sealed.
For any incidents of damages/ theft/lost package or missing contents via any private courier or Speed Post (India Post), Team ‘The Rider Hub’ will not be held responsible in any manner.
For any incidents of spillage of liquid items due to courier handling or in transit damage, Team ‘The Rider Hub’ will not be held responsible in any manner.
If our courier partners are unable to deliver the products to the mentioned address, they will redirect the package back to our official address.
Once the return package is received at our warehouse, we will inform you and the necessary refunds will be made to your original mode of payment as per our listed return policy.
If you cannot find the ´buy button´ for the selected item, the product might currently be out of stock, no longer available or we might not be able to deliver the item to your location. Please do not hesitate to contact us at any time, we may be able to help you in finding your perfect item!